Contact
We're a small team, and we read every email personally.
Any issue with your order, we'll make it right. Fast.
📧 support@sima.com
Response time: within 24 hours, Mon-Fri
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My order hasn't arrived.
My order hasn't arrived.
Orders ship same or next day from our U.S. warehouse. Delivery is typically 5-10 business days. If it's been longer than that, or if tracking says delivered but you never received it, email us. We'll investigate immediately and ship a replacement at no cost if needed.
My product arrived damaged or defective.
My product arrived damaged or defective.
Send us a photo and your order number. We'll ship a replacement immediately. You keep the original. No need to return it.
I received the wrong item or something is missing.
I received the wrong item or something is missing.
Send us a quick email with a photo of what you received and your order number. We'll ship the correct or missing item within 24 hours at no cost. You don't need to return anything.
My tracking says delivered but I never received it.
My tracking says delivered but I never received it.
Check with neighbors and any building lobby or mail room first. Most missing packages turn up within 24 hours. If yours doesn't, email us and we'll ship a replacement at no cost.
Can I change or cancel my order?
Can I change or cancel my order?
Orders can be modified or canceled within 1 hour of being placed, because they ship out same-day. Email us as fast as you can and we'll do our best to catch it before it leaves the warehouse.
Still need help?
📧 support@tryfindmesafe.com
Include your order number and the email used at checkout, and we'll get back to you within 24 hours.
We read every message. A real person will respond. If something isn't right, we want to make it right.